Effective Date: October 2025
At Authentic Documents SA, we are committed to providing professional, secure, and reliable document services.
Because our work involves government submissions, processing fees, and third-party costs, certain transactions are non-refundable once they have begun. This Refund & Cancellation Policy explains when refunds may or may not apply.
Authentic Documents Solutions SA
Certified • Verified • Delivered
Once a request has been submitted for processing, the following fees are strictly non-refundable:
These processes involve government and third-party costs that cannot be reversed once initiated.
If you cancel before we process or submit your application:
To qualify, cancellation must occur before fingerprints, documents, or forms are submitted to any government department.
Government departments such as:
may experience delays due to:
These delays are beyond our control and do not qualify for refunds.
We continue to follow up and keep you updated until completion.
Refunds cannot be issued if:
We will assist you with resubmission where possible.
Courier fees are non-refundable, as the courier service charges us immediately when booked.
If delivery fails due to incorrect address or unavailable recipient, re-delivery fees apply.
If a certificate is misprinted or incorrect due to government error, we will assist with reprocessing —
but refunds cannot be provided, because the processing fee is non-refundable from the department.
To request a refund review, email:
📧 support@authenticdocumentssa.co.za
Include:
Our team will respond within 48 hours.
By using our services and making payment, you agree to all terms outlined in this Refund & Cancellation Policy.
For any questions, please contact us at:
📧 support@authenticdocumentssa.co.za
📞 0795975052
Once a service request is submitted and payment has been made, our team begins processing immediately. Fees cover administrative work, document preparation, courier coordination, liaison with authorities, and application submission. Because these activities start instantly, certain services may not qualify for full refunds. We always aim to assist fairly and transparently in every case.
If you wish to cancel, reschedule, or amend your service request, our support team is available to assist. Please contact us directly for guidance on next steps. We are committed to ensuring a smooth and professional experience throughout your document application process.