Privacy Policy

Name: Authentic Documents SA
Address: ZA
Telephone: +27 79 597 5052

Last Updated: October 2025

Authentic Documents Solutions SA

Certified • Verified • Delivered

1. Introduction

Authentic Documents Solutions SA (“we”, “our”, or “us”) values your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

By using this site, you agree to the practices described in this policy.

2. Information We Collect

Full name, ID or passport number, contact details, and delivery address
Copies of documents required for services (e.g. Police Clearance, Apostille, etc.)
Payment information (for invoicing only)
Non-personally identifiable data such as IP address, device type, browser, and page interaction, collected via analytics tools and cookies

3. How We Use Your Information

Provide and manage our document services
Communicate quotes, updates, and delivery information
Comply with legal requirements from SAPS, DIRCO, Home Affairs, and other authorities
Improve our website and customer experience

4. Sharing of Information

Your information is shared only with trusted third parties necessary to complete your request — for example:

SAPS, DIRCO, Home Affairs, Embassies, or Notaries
Secure couriers for delivery
Payment processors and hosting providers under confidentiality agreements

We do not sell or trade personal data.

5. Data Storage and Security

Data is stored securely on password-protected systems with restricted access. We implement reasonable technical and organisational safeguards to protect data from misuse, loss, or unauthorised access

6. Your Rights

Under POPIA, you have the right to:

Access, correct, or delete your personal data
Withdraw consent for processing
Lodge a complaint with the Information Regulator (South Africa)
To exercise any of the above rights, please contact us using the details provided below

7. Contact

Email: info@authenticdocuments.co.za
Tel: +27 79 597 5052
South Africa

If this policy changes, we will update the “Last Updated” date and publish the new version on this page.

Authentic Documents Solutions SA

Certified • Verified • Delivered

1. Introduction

By using this site, you agree to the practices described in this policy.

2. Information We Collect

Full name, ID or passport number, contact details, and delivery address
Copies of documents required for services (e.g. Police Clearance, Apostille, etc.)
Payment information (for invoicing only)
Non-personally identifiable data such as IP address, device type, browser, and page interaction, collected via analytics tools and cookies

3. How We Use Your Information

Provide and manage our document services
Communicate quotes, updates, and delivery information
Comply with legal requirements from SAPS, DIRCO, Home Affairs, and other authorities
Improve our website and customer experience

4. Sharing of Information

Your information is shared only with trusted third parties necessary to complete your request — for example:

SAPS, DIRCO, Home Affairs, Embassies, or Notaries
Secure couriers for delivery
Payment processors and hosting providers under confidentiality agreements

We do not sell or trade personal data.

5. Data Storage and Security

Data is stored securely on password-protected systems with restricted access. We implement reasonable technical and organisational safeguards to protect data from misuse, loss, or unauthorised access

6. Your Rights

Under POPIA, you have the right to:

Access, correct, or delete your personal data
Withdraw consent for processing
Lodge a complaint with the Information Regulator (South Africa)

7. Contact

Email: info@authenticdocuments.co.za
Tel: +27 79 597 5052
South Africa

If this policy changes, we will update the “Last Updated” date and publish the new version on this page.

Authentic Documents Solutions SA

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